Following these steps to track your order:. Having issues with your tracking number?

<hr>Following these steps to track your order:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Visit our Track Order Status page by clicking <a href="https://www.hologearco.com/apps/aftership/" rel="noopener noreferrer" target="_blank">HERE</a>.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Enter the six-digit order number and email address OR just the tracking number to see the current status of your order.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you&apos;re still having issues with tracking your order, please fill out our Contact Form by clicking <a href="https://hologear-help-center.gorgias.help/en-US/contact" id="isPasted" rel="noopener noreferrer" target="_blank">HERE</a>.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Fill in your full name and email address.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Select the subject: &quot;Order Status Request&quot;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Type your six-digit order number in the Message section.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Optionally, attach any relevant files.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Submit the form by clicking the Send button.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">A member of our support team will reply promptly or in 2-5 business days at the latest.</li></ul><hr>Having issues with your tracking number?<ul><li>Please visit our help article regarding this issue by clicking <a href="https://hologear-help-center.gorgias.help/en-US/troubleshoot-tracking-issues-189511">HERE</a>.</li></ul>

How do I track my order status?

Troubleshooting guide for tracking HoloGear order status.

<ul id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; color: rgb(33, 43, 53); font-family: -apple-system, &quot;system-ui&quot;, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Please begin by entering your tracking number and tracking your shipment on the all-in-one package tracking service, linked <a href="https://www.17track.net/" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 120, 189); text-decoration: none;" target="_blank">HERE</a>.</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If a shipping carrier name was mistakenly not provided to you, click the Carrier (Auto-Detect) button before clicking the Track button.&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If this auto-detect shipping carrier feature isn&apos;t working properly and you receive the error message: &quot;The carrier hasn&apos;t updated any tracking result or the tracking number/carrier info is incorrect&quot;, then complete the following troubleshooting steps:</li></ul><ol style="box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; color: rgb(33, 43, 53); font-family: -apple-system, &quot;system-ui&quot;, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Enter your tracking number on the same website mentioned above or linked&#xA0;<a href="https://www.17track.net/" rel="noopener noreferrer" target="_blank">HERE</a>,&#xA0;then click Track. You&apos;ll be directed to a page that displays the previously mentioned error message and invalid shipping carrier name.</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click on the auto-generated, invalid shipping carrier name, which is highlighted in blue, then click Select Carrier.&#xA0;</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Choose a different shipping carrier from the below list of approved HoloGear shipping carriers. Start by choosing the bolded shipping carrier names for your country. These shipping carriers have proven not to auto-detect well, but they&apos;re very well-trusted and proven shipping carriers of ours.<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; font-family: initial; font-size: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Domestic/US Orders: YunExpress, USPS, UPS, or FedEx.</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Canada or EU Orders: All of the above, plus YANWEN, or TY (Special Line)</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Australia Orders: All of the above, plus 4PX </li></ul></li></ol>

Troubleshoot Tracking Issues

Need help? Fill out and submit this contact form. A HoloGear representative will reply via email as soon as possible or within 2-5 business days, depending on the volume of incoming support requests. Thank you!

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